Last month, we released New coverage for .
Not since the 60's has a nation had so much pent up tension and longing for intimate connection - and back then, the only place you could swipe right was a rotary phone.
As B2B and B2C companies that survived the pandemic build on the automated, touchless revenue streams they've built in the last year, one model looks to be popular: Subscriptions.
In today’s world of ubiquitous, always-on, always-available digital connectivity, nothing is more critical than customer experience (CX).
Customer service is often the most important factor in determining brand loyalty, customer satisfaction and long-term customer relationships.
With Microsoft Dynamics 365, organizations can leverage an integrated portfolio of business applications designed to work together to seamlessly transform and modernize customer experience (CX) and engagement.
The ability to quickly and accurately leverage insights and intelligence is becoming more and more critical for organizations looking to create personalized and differentiated experiences for customers, employees and everyone else across their supply chains and ecosystems.
The Salesforce Platform team has released a low-code tool for users to explore while waiting for the planned final release in the next major release this coming winter.
Salesforce's marketing-oriented customer data platform has features planned for release in June to facilitate more granular segmentation, analytics and integrations with outside data sources.
The pandemic lockdowns around the world forced companies to quickly change the way they delivered products and services, creating unprecedented customer service challenges for newly digital businesses.
As the economy begins its first steps toward pandemic recovery, small and medium-sized businesses that were hit hard need all the help they can get.
CX leaders at several large companies were forced to quickly deploy digital customer experience processes and technologies during the COVID-19 pandemic.
Apple turned on iOS 14.
Pega Customer Service users also can inject AI into their interactive voice response (IVR), the automated answering systems most contact centers employ to route customers to agents with different competencies.
Long known mainly for its CRM and customer engagement software, Pegasystems became a significant player in the advanced RPA field after acquiring RPA vendor OpenSpan in 2016 for $52 million.
Salesforce's move into verticals is a sign its overall platform has matured, and that it's time to focus on groups of customers who have specialized needs, said R "Ray" Wang, founder of Constellation Research.
As the pandemic closed down offices in 2020, many contact centers were faced with technical challenges serving suddenly remote workforces.
Standalone warehouse management systems provide features that enable efficient day-to-day warehouse operations.
The Warehouse Management product by Blue Yonder (formerly JDA Software) offers a range of functionality meant for complex warehouses, including a focus on omnichannel capabilities and visibility across different suppliers and locations.
The framework enables developers to use pretrained deep learning models and software tools to create conversational AI services, such as advanced translation or transcription models, specialized chatbots and digital assistants, according to Nvidia.