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Top Facebook Advertiser Report: Mexico

May 31st 2021, 4:24:22 pm

Last month, we released New coverage for .

Summer of Love: Dating Sites and Post-Pandemic Digital Advertising

May 31st 2021, 4:24:16 pm

Not since the 60's has a nation had so much pent up tension and longing for intimate connection - and back then, the only place you could swipe right was a rotary phone.

Oracle CX adds subscription management, 3-D ad measurement

May 29th 2021, 9:39:32 am

As B2B and B2C companies that survived the pandemic build on the automated, touchless revenue streams they've built in the last year, one model looks to be popular: Subscriptions.

Overview: What You Need in a Platform to Drive Customer Experience Transformation

May 29th 2021, 9:39:31 am

In today’s world of ubiquitous, always-on, always-available digital connectivity, nothing is more critical than customer experience (CX).

Empowering Customer Service From Anywhere

May 29th 2021, 9:39:30 am

Customer service is often the most important factor in determining brand loyalty, customer satisfaction and long-term customer relationships.

6 Success Stories in CX Transformation

May 29th 2021, 9:39:30 am

With Microsoft Dynamics 365, organizations can leverage an integrated portfolio of business applications designed to work together to seamlessly transform and modernize customer experience (CX) and engagement.

Deliver Improved Customer and Employee Experience with Insights and Intelligence from Dynamics 365

May 29th 2021, 9:39:29 am

The ability to quickly and accurately leverage insights and intelligence is becoming more and more critical for organizations looking to create personalized and differentiated experiences for customers, employees and everyone else across their supply chains and ecosystems.

Salesforce low-code features in beta; GA slated for winter

May 29th 2021, 9:39:29 am

The Salesforce Platform team has released a low-code tool for users to explore while waiting for the planned final release in the next major release this coming winter.

Salesforce rebrands CDP, adds marketing features

May 29th 2021, 9:39:28 am

Salesforce's marketing-oriented customer data platform has features planned for release in June to facilitate more granular segmentation, analytics and integrations with outside data sources.

ServiceNow's vision for AI, customer service management

May 29th 2021, 9:39:27 am

The pandemic lockdowns around the world forced companies to quickly change the way they delivered products and services, creating unprecedented customer service challenges for newly digital businesses.

HubSpot embraces competitor CRM systems, adds RevOps features

May 29th 2021, 9:39:26 am

As the economy begins its first steps toward pandemic recovery, small and medium-sized businesses that were hit hard need all the help they can get.

Post-pandemic digital customer experience: What will change?

May 29th 2021, 9:39:24 am

CX leaders at several large companies were forced to quickly deploy digital customer experience processes and technologies during the COVID-19 pandemic.

Apple iOS 14.5 App Tracking Transparency rewires martech

May 4th 2021, 7:21:56 pm

Apple turned on iOS 14.

Pegasystems enhances customer service, CX workflows

May 4th 2021, 7:21:17 pm

Pega Customer Service users also can inject AI into their interactive voice response (IVR), the automated answering systems most contact centers employ to route customers to agents with different competencies.

Pegasystems to release Process AI amid hyperautomation surge

May 4th 2021, 7:20:13 pm

Long known mainly for its CRM and customer engagement software, Pegasystems became a significant player in the advanced RPA field after acquiring RPA vendor OpenSpan in 2016 for $52 million.

Salesforce Digital 360 for Industries adds developer tools

April 23rd 2021, 8:05:24 am

Salesforce's move into verticals is a sign its overall platform has matured, and that it's time to focus on groups of customers who have specialized needs, said R "Ray" Wang, founder of Constellation Research.

Salesforce Service Cloud to add features, partners

April 23rd 2021, 8:05:14 am

As the pandemic closed down offices in 2020, many contact centers were faced with technical challenges serving suddenly remote workforces.

Overview of 4 types of warehouse management systems

April 23rd 2021, 8:04:49 am

Standalone warehouse management systems provide features that enable efficient day-to-day warehouse operations.

Top 8 warehouse management systems to research

April 23rd 2021, 8:04:39 am

The Warehouse Management product by Blue Yonder (formerly JDA Software) offers a range of functionality meant for complex warehouses, including a focus on omnichannel capabilities and visibility across different suppliers and locations.

Nvidia releases new AI software, hardware

April 23rd 2021, 8:04:30 am

The framework enables developers to use pretrained deep learning models and software tools to create conversational AI services, such as advanced translation or transcription models, specialized chatbots and digital assistants, according to Nvidia.